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Our promise to you

Report it, and here’s exactly what we’ll do.

Raising a concern shouldn’t feel like shouting into the dark. When you contact Fahim, you’ll know every step that follows.

Grievance / Complaint

  1. 1 You submit a complaint — a reference number is issued immediately.
  2. 2 We acknowledge within 48 hours (if you provided contact details).
  3. 3 An investigation opens within 5 working days.
  4. 4 The investigation is completed within 21 days.
  5. 5 You are informed of the outcome.
  6. 6 You may raise a further concern if you are not satisfied.
Grievance / Complaint →

Whistleblower

  1. 1 You submit — anonymously if preferred. Your identity is protected.
  2. 2 Your report is received by the HR Manager and Managing Director only.
  3. 3 An independent investigator is assigned within 3 working days.
  4. 4 The investigation is completed within 21 days.
  5. 5 The outcome is recorded and action is taken.
  6. 6 Anti-retaliation monitoring continues — you are protected.
Whistleblower →

Human Rights Concern

  1. 1 You submit your concern.
  2. 2 We acknowledge within 48 hours (if contact details are provided).
  3. 3 The concern is reviewed by the SOMS Manager and Managing Director.
  4. 4 The investigation is completed within 21 days.
  5. 5 You are informed of the outcome and any action taken.
Human Rights Concern →

Our effectiveness commitments

UN Guiding Principles, Principle 31. Our grievance mechanism is:

  • Legitimate
  • Accessible
  • Predictable
  • Equitable
  • Transparent
  • Rights-compatible
  • A source of continuous learning
Zero retaliationFahim has a zero-retaliation policy. Anyone who retaliates against a complainant or whistleblower faces immediate disciplinary action. Full stop.